Frequently Asked Questions
What is HEIC?
HEIC (High Efficiency Image Container) is Apple's default photo format used on iPhone and iPad since iOS 11. It uses the HEVC (H.265) codec to store photos at roughly half the size of JPEG while maintaining the same visual quality. Apple designed it to save storage on devices with limited space.
Why won't Windows open my HEIC photos?
Windows doesn't include native HEIC decoding by default (unless you purchase the HEVC codec from the Microsoft Store). Most apps on Windows — image editors, email clients, websites — only understand JPEG, PNG, and WebP. Converting to JPG makes your iPhone photos compatible everywhere instantly, with no software to buy or install.
Is this private? Are my photos stored?
Your photos are converted entirely in server memory and deleted the moment the download is sent. Nothing is written to disk, nothing is logged, nothing is shared. The server never sees your file again after you download. Your photos are yours.
Will I lose quality converting HEIC to JPG?
At the default quality setting of 90, the JPG output is visually indistinguishable from the HEIC source for virtually all photos. You can raise it to 95–100 for critical images where you want to preserve every detail. Some information (like Live Photo motion) is not carried over, but the static image itself converts with excellent fidelity.
Can I convert multiple HEIC files at once?
Yes. Drop or select multiple HEIC files and they'll all be converted in one click. Free plan allows 3 files per session. Pro users get unlimited batch conversions up to 100MB each, and all converted JPGs can be downloaded as a single ZIP file.